Shipping & returns

Shipping

If you order and pay on weekdays before 3:00 PM, we will ensure that your order is processed on the same day. From that moment, your order is with GLS, and in 95% of cases, they ensure that your order is delivered within 3 - 5 business days. An order to Belgium usually arrives within 5 business days.

Shipping Costs

For shipping your order, we charge a fee for orders under €300:

· Per parcel post within the Netherlands and Germany: €6.95

· Per parcel post within Belgium: €8.25

Orders over €300 are delivered FREE of charge.

Returns

Customer satisfaction is paramount at Flyspray B.V. Is the ordered product not to your liking? Too bad, but it can happen!

Below you will find more information about our return policy.

Return address:

Flyspray B.V.

De Grift 7

7711 EP Nieuwleusen

The direct costs of returning the goods will be borne by you.

Cooling-off Period

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. If you only return part of your order, the delivery costs will not be reimbursed. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The direct costs of returning the goods will be borne by you.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.